Supporting Safely: Risk assessment and emotional de-escalation

A webinar for Support Coordinators and Allied Health professionals - improving confidence in risk assessment and behaviour managementAs a Support Coordinator or Allied Health professional, you’re often the person holding everything together. From navigating complex participant needs, changing NDIS regulations, provider dynamics, and moments of escalation, we know how important it is to assess risk with confidence.But knowing what to do in the moment can be challenging.This practical, 40-minute webinar by Transform Life Psychology and nib Thrive is designed specifically to strengthen your capability in managing risk and responding to emotionally heightened situations.Grounded in real NDIS scenarios, this session will help you move from uncertainty to clarity - giving you simple, structured approaches you can apply immediately in your role.This session will help you:Feel more confident making risk-based decisions, especially in complex psychosocial situationsStrengthen your ability to identify early warning signs before situations escalateNavigate the balance between duty of care and participant choice with greater clarityRespond to escalation in a way that maintains safety, dignity and strong relationshipsBetter support providers and teams when risk or behaviours are increasingWhat you’ll learnA practical framework to assess and prioritise risk in real NDIS scenariosHow to recognise early signs of dysregulationClear, actionable de-escalation strategies you can use in-the-moment (including the CALM approach)How to approach difficult situations with a calm, structured and person-centred responseTechniques to manage your own response and stay regulated in high-pressure situationsWho should attendSupport CoordinatorsPsychosocial Recovery CoachesAllied Health Professionals (especially those supporting participants with behavioural or mental health complexity)Senior Support Workers and team leadersCPD Information✅ Receive a Certificate of Attendance ✅ Supports ongoing development in:Risk assessment & safeguardingPsychosocial disability supportBehaviour and emotional regulation strategiesWhat makes this session differentDesigned specifically for real-world NDIS complexity (not theory-heavy)Focused on what to do in the moment, not just frameworksPractical tools you can immediately apply with participants and providersEvidence-informed, drawing on trauma-informed care, DBT and somatic approachesBecause in your role, it’s not about avoiding risk, it’s about knowing how to respond when it matters most.